Privacy Policy

Privacy Statement for www.sunriseapartment.co.za
Effective Date: 22 September 2024

Your privacy is of the utmost importance to us at Sunrise Apartment and Sunset Place 144. Whether you’re enjoying a stay in our ground-floor apartment or making use of the swimming pool, we value the trust you place in us and are dedicated to protecting your data. This Privacy Statement outlines in detail how we collect, use, and safeguard your information, as well as the measures we take to ensure transparency in our practices.

This document applies to all personal information collected through our website, www.sunriseapartment.co.za, and other related channels, including direct communication with us. It also covers business partnerships, ensuring transparency for all parties involved. Please also refer to our Cookie Statement for information on how we use cookies and similar tracking technologies.

1. Scope of this Privacy Statement
This Privacy Statement applies to both customers and business partners. It includes information on data collection, usage, and processing for guests staying at Sunset Place 144, which includes access to the apartment’s amenities such as the swimming pool.

This Privacy Statement applies whenever you engage with us through the following:

Our Website: www.sunriseapartment.co.za
Direct Communication: Emails, phone, or other communication channels
Third-party booking platforms: Where we list our services
Business Relationships: Details outlined below for business partners
We reserve the right to update this Privacy Statement at any time. We encourage you to review it regularly for any changes. If we make significant updates, we will notify you before changes take effect.

2. Terms Used in this Privacy Statement
"Trip": Refers to accommodations, such as the apartment rental, access to the swimming pool, or other services provided by Sunrise Apartment.
"Trip Provider": Refers to Sunrise Apartment or other affiliated accommodation providers.
"Trip Service": Refers to the services provided by www.sunriseapartment.co.za, including bookings and payments.
"Trip Reservation": Refers to your booking or reservation for accommodation and services.
3. What Personal Data Do We Collect?
To provide a seamless experience during your stay at Sunset Place 144, we collect the following personal data:

a. When You Book with Us
Personal details: Your name, email address, phone number, and those of any accompanying guests.
Payment information: This is securely collected to process reservations.
Booking details: Information such as arrival and departure times, special requests, and other relevant stay details (e.g., pool access).
b. During Your Stay
Identification information: For security and safety purposes, particularly around the use of the swimming pool.
Monitoring of amenities: We collect data to ensure compliance with house rules, especially concerning safety when using shared facilities like the swimming pool.
c. After Your Stay
We may retain your data for legal and accounting purposes, or to provide you with promotional information on future offers if you have opted into such communications.

4. How We Use Your Data
The personal data we collect is used for the following purposes:

Booking and reservation management: To confirm your stay, process payments, and communicate with you regarding any updates.
Safety and compliance: For ensuring safety during your use of amenities like the swimming pool.
Customer service: To assist, address your concerns, or respond to any requests made during or after your stay.
Marketing communications: If you’ve opted in, we may use your contact details to inform you about promotions or updates on our apartment.
We do not sell or share your data with third parties, except where necessary to provide services (e.g., payment processors or booking platforms) or if required by law.

5. Breakage and Damage Policy
In the event of any breakage or damage within the apartment or shared spaces at Sunset Place 144, including the swimming pool area, guests are required to report it immediately. We reserve the right to charge for repairs or replacements caused by willful or negligent damage.

6. Your Rights Regarding Personal Data
You have the right to:

Access: Request the personal data we hold about you.
Rectify: Correct any inaccurate or incomplete information.
Delete: Request the deletion of your data under certain conditions.
Object: Object to the processing of your data where applicable.
Data portability: Request a copy of your data in a structured, machine-readable format.
For inquiries or to exercise your rights, please contact us at [email protected]

Privacy Statement for Business Partners
If you are a business partner of Sunrise Apartment or Sunset Place 144, this section applies to how we handle your data in the context of our business relationship. This includes property managers, contractors, service providers, and third-party booking platforms.

1. What Data Do We Collect from Business Partners?
We collect the following types of personal data from business partners:

Contact information: Name, email, phone number, and business address.
Contractual information: Data related to agreements, services provided, and payment terms.
Payment information: Bank account details and other financial information needed for payment processing.
Communications: Any data exchanged during correspondence or through our website.
2. How We Use Business Partner Data
We use business partner data to:

Facilitate our business relationship: This includes communication, service management, and fulfilling contractual obligations.
Process payments: For services rendered or received.
Legal and regulatory compliance: To comply with applicable laws, including tax and audit requirements.
We do not share business partner data with third parties unless necessary for business operations (e.g., payment processors) or as required by law.

3. Business Partner Rights
As a business partner, you have the following rights concerning your data:

Access: Request a copy of the personal data we hold.
Amend: Correct any inaccurate information.
Delete: Request deletion of data under certain conditions.
Restrict processing: In specific circumstances, you may request the restriction of data processing.
For any questions or concerns regarding your data as a business partner, or to exercise your rights, please contact us at [email protected]

We value our relationship with our partners and are committed to maintaining transparency and security when handling your data.